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CMO Corner: 2026 Appointment Access Survey
Blue Cross Blue Shield of Vermont·VT·Newsletter
Effective date
Nov 1, 2025
We identified it
Jun 19, 2026
Summary
Blue Cross and Blue Shield of Vermont updated their appointment access and provider administrative service standards policy, establishing specific waiting time requirements for medical and mental health services, along with new after-hours care standards for PCPs and specialists.
Action Required
By November 1, 2025: Review and ensure compliance with new appointment scheduling standards - routine care within 14 days, preventive care within 90 days, urgent care within 24 hours. Update office procedures to meet 15-minute maximum wait time policy and implement after-hours access system with 2-hour callback requirement for urgent issues. Staff should notify patients if wait exceeds 15 minutes and offer rescheduling options.