CommercialAdministrativeLow impact
Customer Service Phone Lines– Self Serve for convenience
Blue Cross Blue Shield of Kansas·KS·Provider News
Effective date
Mar 10, 2022
We identified it
Jun 19, 2026
Summary
BCBS Kansas customer service phone lines will be temporarily down on March 10, 2022 from 12:55-2:30 PM. During this outage, providers should use self-service options on the BCBS Kansas website including member benefits via Availity, prior authorization tools, and provider manuals.
Action Required
March 10, 2022 from 12:55-2:30 PM: Staff should use www.bcbsks.com self-service options instead of calling customer service. Bookmark Availity for member benefits verification, prior authorization links for pharmacy policies, and provider manuals for reference during the phone outage.