Two Annual Surveys Track Commercial Members’ Health Care Experiences
AI Summary
Blue Cross Blue Shield of Texas will begin conducting two annual member satisfaction surveys (CAHPS and QHP Enrollee Experience Survey) in February 2026 to assess commercial members' healthcare experiences. The policy provides guidance for providers on how to improve survey results through better patient communication, appointment scheduling, and care delivery practices.
Action Required
By February 2026: Front desk staff should encourage members who receive surveys to complete and return them. Providers should focus on improving patient satisfaction by spending adequate time with patients, explaining treatments clearly, offering convenient appointment times, and helping schedule specialist referrals. No billing system changes required.
Plan Types
Commercial
States
TX
Specialties
all-specialties