CommercialAdministrativeMedium impact
Provider relations reps now handling TRICARE questions
Blue Cross Blue Shield of Kansas·KS·Provider News
Effective date
Aug 9, 2025
We identified it
Jun 19, 2026
Summary
BCBS Kansas is consolidating TRICARE support - provider relations representatives will now handle all TRICARE questions instead of the dedicated email. The [email protected] email will be deactivated on August 9, 2025.
Action Required
By August 9, 2025: Billing team must update contact procedures for TRICARE questions. Remove [email protected] from contact lists and documentation. Update staff training materials to direct TRICARE inquiries to assigned provider relations representative or TriWest customer service at 1-888-TRIWEST (874-9378). Update any internal workflows or help desk procedures that reference the old email address.