Medicare AdvantageAdministrativeLow impact
Encourage Medicare Advantage Members to Respond to Survey on Health Care Experiences
BCBS Texas·TX·Government Programs
Effective date
Mar 1, 2026
We identified it
May 3, 2026
Summary
Blue Cross Blue Shield of Texas is encouraging providers to support Medicare Advantage members in responding to the annual CAHPS survey, which begins in March and affects CMS Star Ratings. Providers should focus on improving access to care, communication, and preventive services to positively impact survey results.
Action Required
Beginning March 2026: All clinical staff should encourage Medicare Advantage members who receive CAHPS surveys to respond. Providers should ensure adequate sick visit appointments, clear communication about health concerns, recommend flu shots during flu season, complete health assessments, and follow up with members who haven't visited in the past year to support positive survey responses.