MedicaidCoverageMedium impact
BT202232: FSSA clarifies virtual case management services per SEA 284
Indiana Medicaid (IHCP)·IN·Provider Bulletin
Effective date
Jul 1, 2022
We identified it
Jun 19, 2026
Summary
FSSA clarifies that virtual case management services are reimbursable under Indiana Medicaid when the individual receiving services prefers virtual delivery method, effective July 1, 2022. Case management includes service coordination, resource facilitation, and service linkage delivered via phone, email, or video conferencing.
Action Required
Billing team should verify that case management services delivered virtually are properly documented with patient preference for virtual delivery method. Ensure billing system can process virtual case management claims for HCBS Family Supports Waiver and Community Integration and Habilitation Waiver patients when virtual delivery is patient's preferred method.