MedicaidAdministrativeLow impact
HHSC Published Information Letter on ICAP Updates
Texas Medicaid·TX·General
We identified it
May 2, 2026
Summary
Texas Health and Human Services Commission updated contact information and procedures for ICAP (Inventory for Client and Agency Planning) assessments. Different email addresses and phone numbers are now designated for initial Level of Need assessments versus LON change requests.
Action Required
Update contact lists with new ICAP assessment contact information: For initial Level of Need or Adaptive Behavior Level questions, use EnrollmentTransferDischargeInfo@hhs.texas.gov or 512-438-2484. For LON Change Requests (Purpose Codes 3 or 4), use deskURLONIPC@hhs.texas.gov or 512-438-5055.