MedicaidPrior AuthMedium impact
BT202392: IHCP announces enhancements for fee-for-service prior authorization submissions
Indiana Medicaid (IHCP)·IN·Prior Authorization
Effective date
Jul 17, 2023
We identified it
Jun 19, 2026
Summary
Indiana Health Coverage Programs (IHCP) has enhanced their fee-for-service prior authorization process by allowing providers to upload clinical documentation directly through Kepro's Atrezzo Provider Portal and will now send email notifications for all PA status changes. Providers should avoid submitting the same PA request through multiple channels.
Action Required
Immediately: Staff should begin uploading clinical documentation directly when creating PA requests in Kepro's Atrezzo Provider Portal instead of faxing. Ensure only one submission method is used per PA request to avoid duplicates. Update email addresses in the portal to receive automated status notifications. Contact Kepro Customer Service at 866-725-9991 for portal access issues.