MedicaidAdministrativeLow impact
BT2023127: IHCP reminds providers to use their FFS Provider Relations consultants
Indiana Medicaid (IHCP)·IN·Provider Bulletin
Effective date
Sep 28, 2023
We identified it
Jun 19, 2026
Summary
Indiana Medicaid (IHCP) is reminding providers to contact their assigned Fee-for-Service Provider Relations consultants first for training, claim issues, and enrollment concerns before using other support channels. Consultants are organized by geographic regions and specialty areas, with guaranteed response within two business days.
Action Required
Immediately: Save contact information for your assigned Indiana Medicaid Provider Relations consultant based on your county location. Use this consultant as first contact for FFS training, complex claim issues, and enrollment concerns before submitting inquiries through the IHCP Provider Portal. Include contact name, phone number, NPI or IHCP Provider ID, and detailed information in all communications. Encrypt emails containing PHI before sending.