MedicaidAdministrativeMedium impact
Missouri Medicaid: Appointment availability standards
UnitedHealthcare·MO·State news
We identified it
May 2, 2026
Summary
Missouri Medicaid providers in network with UnitedHealthcare Community Plan of Missouri must comply with state-mandated appointment availability standards set by the Missouri Department of Social Services. These standards apply to both primary care providers and specialists and require scheduling appointments within specific time frames.
Action Required
Immediately: Front desk and scheduling staff must review and implement MO HealthNet appointment availability standards found in the Community Plan of Missouri Care Provider Manual. Ensure all staff understand required scheduling time frames for primary care and specialist appointments. Keep standards readily available for reference to maintain compliance with state access requirements.