MedicaidAdministrativeMedium impact
BT202477: Gainwell responds to questions about P.O. Box changes
Indiana Medicaid (IHCP)·IN·Provider Bulletin
Effective date
Aug 1, 2024
We identified it
Jun 19, 2026
Summary
Gainwell Technologies is changing multiple P.O. Box addresses for Indiana Health Coverage Programs (IHCP) effective August 1, 2024. This bulletin clarifies that unlisted P.O. Boxes are not changing, Electronic Payer IDs remain the same, and providers should begin using new addresses on August 1st.
Action Required
By August 1, 2024: Billing team must update all mailing addresses in billing systems and processes for Indiana Medicaid submissions. Replace old P.O. Box addresses (7259, 7262, 7263, 7265, 7267, 7268, 7269, 7271, 7255, 7260, 7257, 7258, 9205) with corresponding new addresses per Table 1. Update address labels, billing software, and any automated mailing systems. Verify unlisted P.O. Boxes (like 2303) require no changes. Electronic submissions and Payer IDs remain unchanged.