MedicaidAdministrativeMedium impact
BT2024166: IHCP reminds providers to use new Gainwell Technologies P.O. Box addresses
Indiana Medicaid (IHCP)·IN·Provider Bulletin
Effective date
Aug 1, 2024
We identified it
Jun 19, 2026
Summary
Indiana Health Coverage Programs (IHCP) has changed all Gainwell Technologies P.O. Box addresses effective August 1, 2024. Providers must update their mailing addresses for claims, adjustments, provider enrollment, and other correspondence to avoid processing delays when the old boxes are discontinued.
Action Required
Immediately: Billing team must update all mailing addresses for Gainwell Technologies correspondence. Replace old P.O. Box addresses with new ones from the provided table for claims submissions, adjustments, provider enrollment forms, and other correspondence. Update billing software, internal documentation, and staff procedures with correct addresses. Contact Gainwell at INXIX-Move2024@gainwelltechnologies.com if experiencing difficulties. Old boxes will be discontinued on a future date to be announced.