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BT202522: IHCP advises providers of a software update for certain blood glucose receivers on the PDSL

Indiana Medicaid (IHCP)·IN · Endocrinology, Family Medicine, Internal Medicine +1 more·Provider Bulletin
Effective date
Not stated
We identified it
Jun 19, 2026
Days to comply
—

Summary

Indiana Health Coverage Programs (IHCP) issued a bulletin about a software update for certain Dexcom G6 blood glucose receivers due to missed/delayed alarm alerts that could lead to dangerous hypoglycemia or hyperglycemia situations. Providers should inform members using affected devices (specific part numbers listed) to update their software via Dexcom's website or call technical support.

Action Required

Action needed
Immediately: Identify patients using affected Dexcom G6 receivers (part number MT24078 with specified SKUs). Contact these patients to inform them of the software update requirement. Direct patients to visit dexcom.com for the Medical Device Correction Notification webpage or call Dexcom technical support at 844-478-1600. For PDSL-related questions, contact Optum Rx Clinical and Technical Help Desk at 855-577-6317.

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