MedicaidAdministrativeMedium impact
BT202541: Provider Relations and Written Correspondence provide responses to frequently asked questions
Indiana Medicaid (IHCP)·IN·Provider Bulletin
Effective date
Mar 25, 2025
We identified it
Jun 19, 2026
Summary
Indiana Health Coverage Programs has published an FAQ guide clarifying contact procedures for providers. The bulletin establishes specific protocols for claim questions, denials, appeals, and enrollment issues, emphasizing use of regional Provider Relations consultants and the IHCP Portal's Secure Correspondence feature.
Action Required
Immediately: Update staff training on Indiana Medicaid communication protocols. Billing team must use regional Provider Relations consultants for general claim questions and multiple claim reviews. Use IHCP Portal Secure Correspondence for single claim inquiries and appeals. Ensure all emails containing PHI/PII are sent via secure platforms only. Stop using Gainwell Technologies website Contact Us for inquiries as this delays responses.