Medicare AdvantageAdministrativeLow impact
Encourage Medicare Advantage Members to Respond to Survey on Health Care Experiences
BCBS Oklahoma·OK·Government Programs
Effective date
Mar 1, 2026
We identified it
Jun 19, 2026
Summary
Blue Cross Blue Shield of Oklahoma is encouraging Medicare Advantage members to respond to the annual CAHPS survey conducted by Press Ganey from March through June. The survey measures patient experiences and affects CMS Star Ratings for Medicare Advantage plans.
Action Required
No immediate billing system changes required. Providers should encourage Medicare Advantage members to respond to CAHPS surveys when asked, focus on improving patient communication and access to care, ensure flu/pneumonia vaccination documentation, and follow up on preventive care to support positive survey responses that influence CMS Star Ratings.