CommercialAdministrativeMedium impact
California HMO provider appointment access and availability
Cigna·CA·General
Effective date
Apr 10, 2025
We identified it
Apr 23, 2026
Summary
Cigna Healthcare requires randomly selected California HMO network providers to complete the annual Provider Appointment Availability Survey (PAAS) to ensure compliance with state regulations for timely appointment access. This policy reinforces existing appointment scheduling standards but adds survey compliance requirements.
Action Required
Selected providers: Complete the Provider Appointment Availability Survey (PAAS) when contacted by Cigna Healthcare. All California providers: Ensure appointment scheduling meets state timely access standards as outlined in the policy infographic. Contact Provider Relations or Access2Care@Cigna.com with questions.