CignaMedium ImpactAdministrative
Update to our interactive voice response (IVR) phone system
Published April 17, 2026Effective April 16, 2026
AI Summary
Cigna Healthcare has updated their IVR phone system to automatically disconnect callers who cannot provide required information (TIN, call reason, or member ID). This change aims to reduce bot calls and wait times for legitimate provider calls.
Action Required
Immediately: Train all staff who call Cigna Healthcare to have required information ready before calling: Tax Identification Number (TIN), specific reason for call (benefits, claims, or network participation), or member ID. Calls will be automatically disconnected if this information cannot be provided. Update office procedures to ensure staff gather necessary information before placing calls to avoid disconnection and delays.
Plan Types
All Plans
Specialties
all-specialties