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MedicaidAdministrativeMedium impact

Q2 2025 Provider Newsletter

Molina Healthcare·KY·Provider Newsletter
Effective date
Not stated
We identified it
Jun 19, 2026
Days to comply
—

Summary

Passport by Molina Healthcare has transitioned to Salesforce for email communications and updated their utilization management processes. Medical billing teams must unblock specific Salesforce IP addresses to receive critical approval and credentialing decisions via email.

Action Required

Action needed
Immediately: Contact your IT department to unblock Salesforce email IP addresses (13.108.0.0-13.111.255.255, 96.43.144.0-96.43.159.255, and 182.50.78.0-182.50.78.255) to ensure receipt of prior authorization approvals and credentialing decisions. Verify email system supports TLS connections and proper authentication protocols. Failure to unblock may result in missed critical communications affecting claim processing.

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