MedicaidAdministrativeMedium impact
Provider Bulletin 04-04-2025 Standards for Determining Threshold Languages Nondiscrimination Requirements Language Assistance Services and Alternative Formats APL 25-005 IE LA SAC SD
Molina Healthcare·CA·Provider Bulletin
Effective date
Apr 4, 2025
We identified it
Jun 19, 2026
Summary
Molina Healthcare of California has updated language assistance and nondiscrimination requirements for Medi-Cal providers, mandating translated member materials in threshold languages, 24/7 interpretation services, disability accommodations, and appointment of discrimination grievance coordinators.
Action Required
Immediately: All providers must ensure availability of free interpretation services 24/7 for Limited English Proficiency members. Appoint a discrimination grievance coordinator. Display nondiscrimination notices in at least 20-point sans-serif font in all member materials and public locations. Provide auxiliary aids for disabled members upon request. Submit discrimination grievance reports to DHCS within 10 calendar days and retain records for 3 years. Contact your assigned Molina Provider Relations Representative for guidance on compliance implementation.