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HHSC LTCR Publishes Revised Regional Offsite Review Process for Critical Incidents Reported into the Critical Incident Management System for Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Providers
Texas Medicaid·TX·System Updates
We identified it
Mar 11, 2026
Summary
Texas HHSC LTCR has revised provider letter 2024-22 with a new records request checklist for critical incident documentation in the Critical Incident Management System. This affects HCS and TxHmL providers who must submit appropriate documentation for CIMS reviews.
Action Required
Immediately: HCS and TxHmL providers should access the revised provider letter 2024-22 on the HCS Information and Provider Letters and TxHmL Information and Provider Letters websites to review the new records request checklist. Use this checklist to ensure appropriate documentation is submitted to HHSC LTCR for critical incident reviews. Contact LTCRPolicy@hhs.texas.gov with questions.