MedicaidAdministrativeMedium impact
Provider Bulletin 09-12-2025 Timely Access Standards Provider Appointment Availability Survey IM IE LA OC SAC SD
Molina Healthcare·CA·Provider Bulletin
Effective date
Sep 12, 2025
We identified it
Jun 19, 2026
Summary
Molina Healthcare of California is conducting a Provider Appointment Availability Survey (PAAS) from September-December 2025 to assess compliance with Timely Access Standards for Medi-Cal and Marketplace plans. Providers must be prepared to respond to QMetrics surveys about appointment availability and ensure they meet specific timeframes for urgent (48-96 hours) and non-urgent appointments (10-15 business days).
Action Required
By December 2025: Front desk staff must be prepared to complete 10-minute appointment availability surveys from QMetrics via phone, email, or fax. Update scheduling practices to ensure compliance with access standards: urgent appointments within 48 hours, non-urgent PCP appointments within 10 business days, specialist appointments within 15 business days. Maintain 24/7 on-call coverage and ensure telehealth appointments are counted toward availability. Survey non-compliance may result in corrective actions from Molina.