MedicaidAdministrativeMedium impact
Provider Bulletin 09-18-2025 Molina New Interpretation Services Process IM IE LA OC SAC SD
Molina Healthcare·CA·Provider Bulletin
Effective date
Sep 18, 2025
We identified it
Jun 19, 2026
Summary
Molina Healthcare of California has implemented a new interpretation services process for providers to access telephonic, video remote, and in-person interpreters at no cost. Providers must now use Hanna Interpreting Services at (833) 739-6055 for phone interpretation or register at molina.hannahub.ai for video and onsite services.
Action Required
Immediately: All staff must update interpretation service procedures to use new Hanna Interpreting Services. For phone interpretation, call (833) 739-6055 with member ID, DOB, and language. For video/onsite services, register at molina.hannahub.ai with provider name, member ID, member name, DOB, and optional NPI. Train front desk and clinical staff on new process to ensure compliance with language access requirements.