All PlansAdministrativeMedium impact
Manage claim overpayments in the Electronic Payment Portal
UnitedHealthcare·Digital platform updates
Effective date
Nov 21, 2025
We identified it
Jan 12, 2026
Summary
UnitedHealthcare has launched an Electronic Payment Portal within Optum Recoveries for managing claim overpayments. Providers can now repay outstanding balances electronically through a secure online platform instead of mailing checks, with 24/7 access to view and manage overpayment inventory.
Action Required
Immediately: Billing team should register for access to the Electronic Payment Portal within Optum Recoveries through the UnitedHealthcare Provider Portal. Begin using the electronic platform for all future claim overpayment reimbursements instead of mailing checks. Access overpayment letters through Documents & Reporting > Document Library > Overpayment Documents folder for up to 24 months of historical records.