Provider Bulletin 12-23-2025 Alternative Format Selection for Members with Visual Impairments APL 25-016 IE LA SAC SD

Molina Healthcare of California has updated processes for communicating with Medi-Cal members who have visual impairments, requiring providers to assist members in accessing alternative formats (Braille, large print, audio) and ensure compliance with new accessibility requirements. The policy transitions from legacy AFS screens to the MEDS system and emphasizes that due process notices must be delivered in the member's selected format to avoid direct escalation to State Hearings.