MedicaidAdministrativeHigh impact
05-11-2026 Immediate Compliance Required Artificial Intelligence (AI) Use Restrictions IM IE LA OC SAC SD
Molina Healthcare·CA·Compliance
Effective date
May 11, 2026
We identified it
Jun 19, 2026
Summary
Molina Healthcare of California has implemented immediate restrictions on AI use, prohibiting AI-generated voice technology for all communications with Molina and requiring clinician review for any AI decisions affecting patient care. Providers must immediately cease AI voice communications and implement controls to prevent violations.
Action Required
Immediately: All staff must stop using AI-generated voice systems (voice bots, voice cloning, synthetic speech) for any communications with Molina including billing, claims status, eligibility verification, and prior authorization calls. Billing team must audit current phone systems and third-party services to identify any AI voice technology. Implement controls to ensure only human voices are used for Molina communications. Remove or disable any AI voice features in billing software or call systems. Failure to comply may result in contract termination and regulatory consequences.