All PlansAdministrativeLow impact
Urgent care for non-emergencies
Cigna·General
Effective date
Apr 1, 2024
We identified it
Jun 19, 2026
Summary
Cigna Healthcare encourages providers to offer same-day appointments for urgent non-emergency cases and direct patients to participating urgent care centers when offices are closed, rather than emergency rooms. This is guidance to improve patient care coordination and reduce costs.
Action Required
Review current patient scheduling protocols to accommodate same-day urgent appointments when possible. Update patient education materials and staff scripts to direct patients to participating Cigna urgent care centers (found at Cigna.com > Find a Doctor) when the office is closed, instead of emergency rooms for non-emergencies.