All PlansAdministrativeMedium impact
Notable information and reminders
Cigna·Psychiatry·Coverage
Effective date
Apr 1, 2024
We identified it
Jun 19, 2026
Summary
Evernorth Behavioral Health issued administrative reminders for providers caring for behavioral health patients, emphasizing the need to verify patient eligibility and benefits at the start of the calendar year, register for their provider portal for 24/7 access to patient information, and ensure proper coordination of care with appropriate consent forms.
Action Required
Immediately: Front desk staff must verify patient eligibility and benefits for all Evernorth Behavioral Health/Cigna Healthcare patients at their first visit of the calendar year by using Provider.Evernorth.com portal or calling the number on patient ID cards. Billing team should register for the Evernorth provider portal at Provider.Evernorth.com for 24/7 access to eligibility, benefits, and claims status. Providers must obtain signed consent forms for care coordination and can download sample forms from Behavioral Administrative Guidelines Appendix G.