CommercialAdministrativeMedium impact
Cigna International Health
Cigna·General
Effective date
Apr 1, 2024
We identified it
Jun 19, 2026
Summary
Cigna International Health customers can now access care through Cigna Healthcare's preferred provider organization and Open Access Plus networks in the U.S. Providers must use payer ID 62308 for electronic claims submission and call the international-specific phone number on patient ID cards for claims issues, which differs from domestic customer service numbers.
Action Required
By April 1, 2024: Billing team must update EDI systems to use payer ID 62308 for Cigna International Health claims. Train staff to identify international health ID cards and use the international phone number on the card for claims issues instead of standard domestic numbers. Ensure all international health ID cards are copied and attached to claims to prevent payment delays.