All PlansAdministrativeLow impact
Helpful tips and resources for better patient conversations — and outcomes
Cigna·General
We identified it
Jun 19, 2026
Summary
Cigna has published guidance on improving patient communication to address health literacy challenges affecting nearly 80 million Americans. This is educational content providing communication best practices rather than a billing policy change.
Action Required
No immediate action required for billing operations. Consider sharing communication tips with clinical staff to potentially improve patient interactions and documentation quality.