All PlansAdministrativeLow impact

2023 Behavioral Quality and Utilization Management program key findings

Q: Who is affected by this change?

This affects Cigna Psychiatry, Family Medicine, Internal Medicine, Pediatrics providers on All Plans plans.

Cigna·Psychiatry, Family Medicine, Internal Medicine +1 more·Pharmacy

Effective date

Not stated

We identified it

Jun 19, 2026

Days to comply

—

Summary

Evernorth Behavioral Health reported 2023 quality improvements including 7% network growth, better HEDIS scores for mental health measures, reduced opioid utilization, and faster claims processing. This is informational reporting on past performance rather than policy changes affecting billing.

Action Required

Action needed

No immediate action required. This is an informational report on 2023 behavioral health quality metrics. Billing teams should be aware that Evernorth continues to focus on improving claims turnaround times and may implement future changes to enhance behavioral health services.

Related policy hubs

Cigna policies Psychiatry Family Medicine Internal Medicine Pediatrics