All PlansAdministrativeMedium impact
Primary care providers: The importance of managing your practice panel
Cigna·Family Medicine, Internal Medicine, General Practice +1 more·Coverage
Effective date
Dec 3, 2024
We identified it
Jun 19, 2026
Summary
Cigna Healthcare is emphasizing that contracted primary care providers must maintain manageable panel sizes and requires 30 days notice to close panels to new patients. PCPs must continue caring for existing Cigna patients even if their plan changes and cannot selectively drop patients from their panels.
Action Required
Immediately: Primary care providers must call Cigna Healthcare Provider Service at 800.882.4462 to request panel closure if unable to accept new patients, providing 30 days advance notice. Continue billing and providing care for all existing Cigna patients regardless of plan changes. Front desk staff should not refuse appointments for existing paneled patients even if they haven't been seen recently.