All PlansAdministrativeMedium impact
Provider.Evernorth.com: provider portal enhancements accessible to registered users with entitlement
Cigna·Psychiatry·Claims & Billing
Effective date
Jan 1, 2025
We identified it
Jun 19, 2026
Summary
Evernorth Behavioral Health has enhanced their provider portal with digital appeals submission for precertification decisions and a new Message Center for digital claim/precertification correspondence. Registered users with appropriate entitlements can now submit appeals online and receive digital notifications instead of paper letters.
Action Required
Immediately: Billing team should register for Provider.Evernorth.com portal if not already registered. Contact website access manager to ensure staff have appropriate entitlements (patient search, precertification, and claim search). Update notification preferences in Settings & Preferences > Message Center Notifications to receive digital correspondence. Website access managers should decide whether to continue receiving paper letters or switch to digital-only correspondence for behavioral health claims and precertifications.