All PlansAdministrativeLow impact
Helping you find the appropriate resource
Cigna·Psychiatry·General
Effective date
Jan 13, 2025
We identified it
Jun 19, 2026
Summary
Evernorth Behavioral Health has released guidance on appropriate resource utilization for providers, directing when to use the provider portal versus calling Provider Services or contacting Provider Relations representatives. This is informational guidance to improve service efficiency rather than a billing policy change.
Action Required
Review the Evernorth provider resource guidance to understand appropriate channels for different inquiries. Billing team should familiarize themselves with when to use the provider portal versus calling Provider Services for future support needs.