All PlansAdministrativeMedium impact
Important reminders for the new year
Cigna·Psychiatry·Coverage
Effective date
Jan 17, 2025
We identified it
Jun 19, 2026
Summary
Evernorth Behavioral Health reminds providers to verify patient eligibility and benefits at the first visit of the new calendar year due to frequent benefit plan changes. They offer tools including a Coverage Confirmation Grid for up to 100 patients and a provider portal for 24/7 access to eligibility verification.
Action Required
At each patient's first visit of 2025: Front desk staff must verify patient eligibility and benefits through the Evernorth provider portal at Provider.Evernorth.com, use the Coverage Confirmation Grid for batch verification, or call the number on patient ID cards. Register for portal access if not already done to access 24/7 eligibility verification and avoid claim denials due to coverage changes.