CommercialAdministrativeMedium impact
Coverage Confirmation Grid: Use it to verify coverage, benefits, and your network status
Cigna·Psychiatry·Prior Authorization
Effective date
Jan 17, 2025
We identified it
Jun 19, 2026
Summary
Evernorth Behavioral Health has introduced a Coverage Confirmation Grid - an Excel spreadsheet tool that allows providers to verify patient benefits, eligibility, prior authorization requirements, and network status for up to 100 patients at once, with responses provided within 24 business hours.
Action Required
Immediately: Billing and front desk staff should access the Coverage Confirmation Grid at Provider.Evernorth.com and begin using it to verify patient benefits and prior authorization requirements before rendering services. This tool can verify coverage for 1-100 patients and provides responses within 24 hours, streamlining the eligibility verification process.