CommercialAdministrativeMedium impact
Evernorth Behavioral Health Centers of Excellence program
Cigna·Family Medicine, Internal Medicine, General Practice +3 more·Network
Effective date
Jan 24, 2025
We identified it
Jun 19, 2026
Summary
Evernorth has launched a new Behavioral Health Centers of Excellence (COE) program that designates high-quality, cost-effective mental health, substance use, and eating disorder treatment facilities based on patient outcomes and cost-efficiency scores. Facilities must earn at least 5 stars total to receive COE designation, which affects referral options for inpatient behavioral health treatment.
Action Required
Immediately: When referring patients for inpatient mental health, substance use disorder, or eating disorder treatment, prioritize Evernorth Behavioral Health Centers of Excellence facilities. Use the phone number on patient ID cards or search Cigna.com and myCigna.com/well.evernorth.com to locate COE-designated facilities in your area. Update referral workflows to check for COE designation when making behavioral health facility recommendations.