CommercialAdministrativeMedium impact
Case management treatment plan requests help support patient care
Cigna·General
Effective date
May 7, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare has implemented a new case management program requiring providers to complete and return treatment plan forms when patients enroll in case management. Practices will receive fax requests for periodic care plans to help case managers provide effective support and address care gaps.
Action Required
When receiving fax requests from Cigna Healthcare case managers: Complete and return the attached treatment plan form promptly, or alternatively send a clinical summary with relevant patient care information. Ensure front desk staff are trained to route these fax requests to appropriate clinical staff for completion. Timely responses help support patient care coordination and engagement.