All PlansAdministrativeLow impact
2024 access to behavioral health care results
Cigna·Psychiatry, Primary Care, Emergency Medicine·Prior Authorization
We identified it
Jun 18, 2026
Summary
Evernorth Behavioral Health released their 2024 performance metrics showing they do not require prior authorization for emergency behavioral health services or routine care with in-network providers. This is a performance report, not a policy change affecting billing procedures.
Action Required
No immediate action required. This is an informational report on Evernorth's 2024 access metrics. Billing teams should note that prior authorization is not required for emergency behavioral health evaluation/stabilization services or routine care with in-network behavioral health providers for Evernorth plans.