CommercialAdministrativeMedium impact
Reminder: Best practices to verify patient information before claim submission
Cigna·Claims & Billing
Effective date
Aug 21, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare issued a reminder emphasizing best practices for patient verification before claim submission to reduce billing errors and claim denials. The policy highlights that incorrect patient information is the leading cause of claim delays and provides specific verification steps including confirming full name, date of birth, and customer ID number, plus using the Cigna provider portal's Eligibility and Benefits tool.
Action Required
Immediately: Front desk and billing staff must implement enhanced patient verification process before all claim submissions. Confirm patient's full name, date of birth, and customer ID number. Use CignaforHCP.com Eligibility and Benefits tool to verify coverage for all Cigna patients. Review pop-up confirmation boxes to verify multiple data points when searching patient information. Failure to verify correctly may result in claim denials, overpayments, and reimbursement delays.