All PlansAdministrativeMedium impact
Timely communication of test results
Cigna·Medical Policy
Effective date
Sep 9, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare has issued new guidelines for timely communication of test results to patients. The policy establishes standards for when and how test results should be shared, including definitions for critical results, significantly abnormal results, and communication procedures.
Action Required
By October 9, 2025: All providers must review and implement test result communication policies ensuring patients know when to expect results and how they will receive them. Update EMR templates to include patient notification preferences and establish procedures for critical result communication with mandatory read-back protocols. Front desk staff should document patient contact preferences for result delivery.