All PlansAdministrativeLow impact
Changes to your CignaforHCP portal login screens
Cigna·General
Effective date
Sep 27, 2025
We identified it
Jun 18, 2026
Summary
Cigna is updating the login screens for the CignaforHCP portal starting September 27, 2025. The appearance will change but current usernames and passwords remain the same, with a new multi-factor authentication step added to the login process.
Action Required
By September 27, 2025: Inform all staff who use the CignaforHCP portal about the new login screen appearance and updated multi-factor authentication process. Update any training materials or login instructions to reflect the new 3-step process (username, password, identity verification). Add the new email address noreply@universal.account.cigna.com to safe sender lists to ensure portal-related notifications are received.