CommercialAdministrativeMedium impact
Administrative reminders to support your practice and collaboration
Cigna·Psychiatry·Coverage
Effective date
Oct 1, 2025
We identified it
Jun 18, 2026
Summary
Evernorth Behavioral Health has issued administrative reminders for in-network providers regarding contract compliance, documentation requirements, and utilization management processes. This policy reinforces existing administrative guidelines that are updated twice yearly and emphasizes proper treatment record maintenance with specific documentation standards.
Action Required
Behavioral health providers should immediately review current Evernorth Behavioral Health Administrative Guidelines to ensure compliance. Update treatment record procedures to include patient name and ID on every page, ensure chronological organization with legible entries, proper signatures with credentials and dates. Schedule regular reviews of administrative guidelines as they are updated at least twice yearly.