Medicare AdvantageAdministrativeMedium impact
HMSA’s Online Care Access for Medicare Advantage Members
HMSA·Provider News
Effective date
Jan 1, 2027
We identified it
Oct 7, 2026
Summary
Effective January 1, 2027, HMSA will discontinue its Online Care® platform for Medicare Advantage members. Providers must transition to alternative telehealth platforms for virtual care delivery to HMSA MA beneficiaries. HMSA is offering assistance via PSinquiries@hmsa.com to help identify replacement platforms.
Action Required
By January 1, 2027: Billing and clinical teams should identify and implement an alternative telehealth platform to replace HMSA's Online Care® for Medicare Advantage member consultations. Contact PSinquiries@hmsa.com for platform recommendations if needed. Update any internal workflows, provider agreements, and patient communication materials that reference HMSA Online Care® to reflect the new telehealth solution.