All PlansAdministrativeMedium impact
Partnering for inclusivity: Supporting providers in meeting language assistance services requirements
Cigna·General
We identified it
Jun 18, 2026
Summary
Cigna Healthcare clarifies provider responsibilities for language assistance services, confirming that providers must provide and pay for interpreter services (including sign language) for LEP patients at no charge, with state-specific requirements in California, New Mexico, and Oregon.
Action Required
Review current language assistance protocols to ensure compliance with ADA and Section 1557 requirements. Verify ability to provide free interpreter services for LEP patients and sign language services for deaf/hard of hearing patients. For California, New Mexico, and Oregon practices: Review state-specific requirements and ensure compliance with enhanced language assistance obligations. Access Cigna's discounted language services through CignaforHCP.com if needed.