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California language assistance services requirements

Cigna·CA·Network
Effective date
Oct 13, 2025
We identified it
Jun 18, 2026
Days to comply
—

Summary

Cigna Healthcare requires California providers to offer language assistance services for Limited English Proficiency (LEP) patients, including free interpreter services, translated vital documents in Spanish/Chinese, and specific grievance forms. Providers must include LAP notifications in vital documents and document when patients refuse interpreter services.

Action Required

Action needed
Immediately: Front desk and clinical staff must offer free phone interpreter services (800.806.2059) to all LEP patients with Cigna Healthcare coverage and document refusals in medical records. Administrative team must include LAP notifications in all vital documents sent to California patients and provide California Medical Grievance Forms when patients express dissatisfaction with services.

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