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2024 behavioral quality and utilization management key findings

Cigna·Psychiatry, Family Medicine, Internal Medicine·Medical Policy
Effective date
Not stated
We identified it
Jun 18, 2026
Days to comply
—

Summary

Evernorth Behavioral Health released their 2024 quality and utilization management findings showing network expansion, improved HEDIS ratings, and better access to care. This is primarily informational about performance improvements and 2025 goals rather than policy changes affecting billing procedures.

Action Required

Action needed
No immediate action required. This is an informational update about Evernorth's 2024 performance improvements. Billing teams should note improved provider network access and faster appointment availability for behavioral health referrals.

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