CommercialAdministrativeMedium impact
Expedited appeal submission tips
Cigna·Coverage
Effective date
Oct 22, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare has issued new guidance for expedited appeal submissions, clarifying when to request expedited appeals and providing specific criteria and submission procedures. The policy emphasizes only marking truly urgent appeals as 'urgent' to avoid processing delays and includes a dedicated fax number for expedited submissions.
Action Required
Immediately: Billing and appeals staff must update appeal submission procedures to use the dedicated expedited appeals fax number (860.731.3452) and clearly mark 'Expedited Appeal' on first page when patient meets urgent criteria (hospitalized awaiting discharge, severe pain, or life-threatening delay). Train staff to only label appeals as 'urgent' when they truly meet the three specified scenarios to avoid processing delays.