All PlansAdministrativeLow impact
New online claim attachment features now available on Provider.Evernorth.com
Cigna·Psychiatry·Claims & Billing
Effective date
Nov 3, 2025
We identified it
Jun 18, 2026
Summary
Evernorth enhanced their Provider.Evernorth.com portal with improved reliability for pended claim attachments and expanded status tracking features. The updates provide better visibility into attachment review progress and reduce failed submissions, but file requirements remain unchanged.
Action Required
No immediate action required. Billing team can begin using the enhanced claim attachment features on Provider.Evernorth.com for better tracking of pended claim submissions. Continue following existing file requirements: maximum 6 files, 64 MB per file, 999 page limit, accepted formats (.png, .bmp, .gif, .jpeg, .tif, .tiff, .pdf).