MedicaidAdministrativeMedium impact
Florida Medicaid: New NEMT transportation vendor
UnitedHealthcare·FL·State news
Effective date
Mar 1, 2026
We identified it
Mar 1, 2026
Summary
Starting March 1, 2026, MTM Health will manage all non-emergency medical transportation (NEMT) for UnitedHealthcare Community Plan of Florida Medicaid members. Members, facilities, and healthcare professionals should book rides through MTM Link online or call 888-777-6528.
Action Required
By March 1, 2026: Front desk staff must update patient information materials and scripts to direct Florida Medicaid members to MTM Health for transportation requests. Replace old transportation vendor contact information with MTM Link website and phone number 888-777-6528. Train staff to inform patients about the new NEMT vendor when scheduling appointments.