All PlansAdministrativeLow impact

2024 Behavioral Complex Case Management Program evaluation: Our commitment to supporting patient care

Q: Who is affected by this change?

This affects Cigna Psychiatry, Family Medicine, Internal Medicine, General Practice providers on All Plans plans.

Cigna·Psychiatry, Family Medicine, Internal Medicine +1 more·General

Effective date

Not stated

We identified it

Jun 18, 2026

Days to comply

—

Summary

Evernorth/Cigna Healthcare published their 2024 annual evaluation of their Behavioral Complex Case Management Program, reporting performance metrics and program enhancements. This is an informational update showing program results rather than policy changes affecting billing procedures.

Action Required

Action needed

No immediate action required. This is an informational report on program performance. Billing teams should be aware that Evernorth offers behavioral health case management services for eligible patients, which can be verified by calling the number on patient ID cards.

Related policy hubs

Cigna policies Psychiatry Family Medicine Internal Medicine General Practice